Administration Course Outline for ACT! 2005  Act! Fundamentals | Act! Power Users | Act! Administrator

Database Creation & Design Installation & Database Creation • Installing ACT! • Acquiring the Latest Updates • Database Creation & Deletion User Management • Adding Users • Deleting Users • Editing an Existing User Field Customization • Adding Fields to the Database • Editing Field Attributes • Managing Drop-Downs • Deleting Fields From a Database • Creating Custom Indexes Layout Customization • Opening the Layout Designer • Managing Tabs & Fields in a Layout • Adding Objects to a Layout • Changing The Appearance of Objects • Setting Field Entry Order Setting Preferences • Setting General Preferences • Setting Color & Font Preferences • Setting Calendar Preferences • Setting Scheduling Preferences • Setting Email Preferences • Setting Names Preferences • Setting Startup Preferences Importing & Exporting • Controlling Duplicate Merging During Imports • Importing a Text File • Importing Palm Desktop Data • Importing Outlook Data • Exporting Contact Data

Administering an ACT! Database File & Directory Structure • Identifying ACT! Database Files • Identifying ACT!'s Folders Database Maintenance • Compressing & Reindexing • Cleaning Up Old Data • Scanning for Duplicates • Backing Up a Database • Restoring a Database • Setting Maintenance Reminders ACT! Diagnostic Tool (ACTDIAG) • Running the ACTDIAG • Undeleting Records • Resetting Options & Window Positions • Running a Database Quick Check • Scanning & Repairing a Database • Backing Up the ACT! Registry • Database & System Reports Troubleshooting • Using the ACT! Knowledge Base Using Sample Administrator Documents • Workstation & Network Recommendations • Sync & Maintenance Procedures • ACT! Crash Reports • Sample Company ACT! Policy • Data Entry Guidelines • Tips for Speeding Up an ACT! Database • Opportunistic Locking • Administrator Training Pre-Class Skills Assessment ________________________ Course Prerequisites: Advanced knowledge of ACT! is assumed for this course. Students should have mastered all end-user features of the product and should have and advanced knowledge of general computing and troubleshooting.